Nuts and bolts for compliments and complaints

At eCompliments we know review sites operate differently in their rules about posting comments. Here is a quick summary of how our site is set up:

• Compliments and complaints are separated for user convenience.
  
• Profile pages default to compliments in accordance with our mission to help people share and find the good. To read negatives simply hit the complaint button.
  
• Profile owners CAN post comments and responses to complaints.
  
• Complaints posted in the complaint box can’t be removed by the profile owner.
  
• Complaints that violate the TOS can be reported through the “report abuse” link. Our in-house attorney reviews and makes the determination.
  
• Posted remarks in the compliment box may be deleted by profile owner. This notice is plainly seen directly below all compliment comment boxes.
  
• Only registered users may post comments although anyone can read them.
  
• Users may remove any compliment or complaint they have posted at anytime.
  
• For the protection of our users we do allow “semi-anonymous” postings, however each user has to be a registered member of the site to post.
  
• Although all businesses and public profiles (brands, famous people, politicians, etc) have the complaint button option for users, personal and Personal Pro profiles do not. If you want to post a complaint against an individual that works at a business you must post the complaint on that business’s profile.
  
• We don’t have an algorithm which randomly (or otherwise) removes negative and positive reviews . With the exception of TOS violations we never remove compliments or complaints for any reason.
  
• The purchase of advertising or the Pro version upgrade does not directly affect the profile ranking in the eComplimeter algorithm. The only indirect affect it may have is to draw more traffic to their profile thereby increasing awareness and comments, which then can affect the profile ranking.

Share the good.